Operations and Leadership
Development and Training Services
Service Standard Consulting, partners with organizations to strengthen leadership, improve communication, build healthy workplace cultures, and create operational consistency that supports long-term business success.
With more than 30 years of leadership experience in retail and hospitality operations, I have led teams through periods of growth, organizational change, performance improvement, and cultural transformation. My approach combines practical leadership experience with proven operational strategies to help managers become confident leaders who inspire accountability, collaboration, and results.
Rather than providing one-size-fits-all coaching, I work alongside leadership teams to understand their unique challenges and develop practical solutions that can be implemented immediately.
My consulting process follows four phases.
Phase 1 – Discovery & Assessment (Week 1)
Objectives:
Meet with key stakeholders
Understand organizational goals
Identify current leadership challenges
Review communication practices
Assess organizational culture
Establish measurable success metrics
Deliverables:
Leadership Assessment Summary
Key Opportunity Areas
Project Roadmap
Phase 2 – Leadership Coaching & Strategy (Weeks 2–4)
Topics may include:
Leadership effectiveness
Coaching and accountability
Communication strategies
Conflict resolution
Decision-making
Building trust
Leading through change
Developing high-performing teams
Sessions will be conducted virtually or in person (if local) through scheduled coaching meetings and collaborative workshops.
Phase 3 – Culture & Operational Alignment (Weeks 4–7)
Focus Areas:
Team communication
Leadership expectations
Accountability systems
Recognition strategies
Organizational culture
Employee engagement
Operational consistency
Deliverables:
Leadership Action Plan
Communication Framework
Culture Improvement Recommendations
Phase 4 – Sustainability & Next Steps (Final Week)
Review progress
Evaluate outcomes
Identify ongoing development opportunities
Provide recommendations for continued leadership growth
Deliver Final Executive Summary
Timeline
Estimated Project Duration:
6-8 Weeks
Typical schedule:
Weekly leadership coaching session (60–90 minutes)
Bi-weekly progress reviews
Email support between scheduled meetings
Final executive presentation and recommendations
Timeline may be adjusted based on organizational needs.
Investment
Leadership Development Engagement
Professional consulting services
$4500
Includes:
Discovery Assessment
Eight weeks of virtual coaching ( Nationwide) or in person (North and Central Florida )
Leadership strategy sessions
Communication improvement planning
Culture recommendations
Leadership action plans
Executive summary report
Email support throughout the engagement
Optional ongoing coaching available following project completion.
Workforce Training & Performance Support
Practical training designed to strengthen the people, leadership and operational practices that drive business performance.
The Service Standard works with businesses to identify workforce and leadership gaps, develop practical training, and support implementation beyond the classroom.
Our approach:
Assess → Develop → Implement → Sustain
Training can include frontline workforce development, manager and supervisor development, customer experience, communication, accountability, performance management and operational effectiveness.
1. Workforce Readiness
For frontline employees and new employees.
Focus:
Professionalism • Communication • Customer Service • Teamwork • Accountability • Workplace Expectations
2. Frontline Manager Development
For supervisors, managers and emerging leaders.
Focus:
Leadership • Coaching • Communication • Accountability • Performance • Delegation • Employee Development
3. Operational Performance
For businesses experiencing inconsistent execution.
Focus:
Standards • Processes • Workflow • KPIs • Productivity • Customer Experience • Operational Consistency
4. Customer Experience
For businesses whose customer experience needs improvement.
Focus:
Service Standards • Communication • Customer Recovery • Complaint Handling • Consistency • Employee Behaviors
5. Implementation Support
This is where your consulting experience becomes especially valuable.
Focus:
Training follow-through • Coaching • Observation • Action Plans • KPI Reviews • Manager Support • Accountability
Manager Foundation Workshop $1500-$3000
Leadership Implementation $4500-$12,000 ( depending on company size, number of managers and level of involvement
Fractional Management & Operations
Experienced management support—without the cost of a full-time manager.
Small businesses often reach a point where the owner or leadership team needs more management support, but hiring a full-time manager isn’t the right next step.
Fractional Management provides experienced leadership on a part-time basis to help keep your people, operations, and priorities moving forward.
With more than 30 years of hands-on leadership experience, The Service Standard provides practical management support tailored to the needs of your business.
What I Can Help With
Leadership & Accountability
Manager and supervisor coaching
Team accountability and follow-through
Performance conversations
Goal setting and action planning
Leadership development
Operations
Daily and weekly operational priorities
Process improvement
Workflow and execution
KPI review and follow-up
Identifying operational gaps
Creating practical action plans
People & Team Performance
Team communication
Coaching and development
Recognition and engagement
Training support
Clarifying expectations and standards
Customer Experience
Customer service standards
Customer experience observations
Review and feedback trends
Service improvement
Follow-up on recurring customer concerns
How It Works
1. Assess
We begin by understanding your business, current challenges, team structure, priorities, and operational needs.
2. Prioritize
Together, we identify the areas that need the most attention and establish clear priorities.
3. Support
I provide ongoing management support through scheduled check-ins, coaching, operational follow-up, and hands-on implementation support.
4. Measure & Adjust
We review progress, identify what’s working, address gaps, and adjust priorities as the business evolves.
Flexible Monthly Support
Fractional Management is structured around a monthly engagement rather than an hourly consulting model.
Management Support
Up to 10 hours/month
Starting at $1,500/month
For businesses needing focused management guidance, accountability, and ongoing operational support.
Fractional Manager
Up to 20 hours/month
Starting at $2,500/month
For businesses that need consistent leadership support, manager coaching, operational follow-up, and hands-on assistance.
Fractional Operations Manager
Up to 40 hours/month
Starting at $4,500/month
For businesses requiring a more substantial management presence, including operational oversight, team development, KPI accountability, and implementation support.
On-site support is available for local clients and is included based on the scope and location of the engagement.
Who Is This For?
Fractional Management may be a good fit for:
Small businesses experiencing growth
Owners who are carrying too many management responsibilities
Businesses with managers who need additional support
Multi-location businesses that need consistent operational follow-up
Businesses preparing to add their first management layer
Owners who need an experienced operator to help turn plans into execution
This Is More Than Advice.
You don’t need another report sitting on a desk.
You need someone who can help identify what needs to happen, establish priorities, work with your team, follow up, and keep things moving.
That’s the role of Fractional Management.
Let’s Talk About What Your Business Needs
If your business could benefit from experienced management support without adding a full-time management position, let’s discuss what that could look like.
Schedule a Discovery Call